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Roarke Landscaping I have lived in my apartment complex for 2½ years, and unfortunately Roarke Landscaping's work has remained consistently poor. They don't use grass-catching bags on their mowers, so grass clippings are blown into air conditioning units, flower beds, and shrub areas. The buildup of clippings prevents proper drainage, causing water to collect and run onto the sidewalks. They also blow clippings under stairwells instead of cleaning them up. If there is paper or other trash on the lawn, they simply blow it into the bushes rather than picking it up. The ornamental shrubs near residents' front doors, which are supposed to enhance the property's appearance, are routinely cut back as if they were weeds. I actually had to put up a sign asking them not to cut my shrubs. They also fail to edge the sidewalks properly. During Oklahoma's heavy rains, water cannot drain into the ground as it should, leaving muddy walkways. As a result, tenants end up tracking excessive dirt into their homes, and a doormat isn't enough to keep floors clean. Customer service is just as disappointing. They don't answer their phones, making it nearly impossible to speak with anyone about concerns. While they may have a contract with the apartment complex, the quality of their work reflects a company focused on keeping the contract rather than providing professional landscaping services. They come every week, and I genuinely dread landscaping day because I know the property will be left looking worse, not better. I have security camera footage documenting many of these issues. I believe in giving credit where it's deserved, but I can't recommend this company. If Google allowed a rating below one star, that's what I would give.
★★★★★
I’ve been a customer of Roark for many years, and even before that, I was familiar with their reputation through the businesses and companies they service. Their attention to detail is exceptional, and their customer service is truly top-notch. Sarah is amazing as well.
★★★★★
WOWO WOWOWOWOWOWOWO!!!!!they are so amazing! professional responsive kind prompt great designers and great listeners!!! I will NEVER use another company!!! love love them! Mikeal Ball- fabulous project manager!!! and the crew cleans up EVERYDAY! so respectful of our property!!! don’t shop- stop at Roark!
★★★☆☆
After being asked four times to leave my garden alone, some workers destroyed my garden. My heart is completely broken. However, after speaking with them a supervisor came and they are going to replace my plants. I’m happy with how they took responsibility for the mess up and did their best to repair the damage.
★☆☆☆☆
These guys damaged my truck while working at our apartment complex, I have been reaching out back and forth since May trying to get it resolved then today, August 18th, they’ve decided they won’t be responsible for it since there is “no proof” - I called immediately when it happened, documented where I was parked and sent plenty of pictures. They told me they’d need to see it in person which I said was fine, they never would respond to when they wanted me to bring my vehicle in, instead they just decided that they would rather blow me off, extremely disappointed at the lack of communication, professionalism, and customer service.
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